Form Tools
Help Desk Module - Printable Version

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+--- Thread: Help Desk Module (/showthread.php?tid=1070)



Help Desk Module - Hannes - Feb 7th, 2011

Hi Ben,

not a very innovative idea but nice to have and probably not to much time consuming to realize(?):

FORM TOOLS Help Desk Module:

Allowing the clients set up as clients to:
- add and track support requests
- Add attachments
- Reply on existing requests
- Close existing requests

Allowing the clients set up as supporters to:
- Change status of open requests
- Answer on existing requests
- Add attachments
- See if the answers/instructions have been read by the client

It should be already possible with all the existing form tools function
but an easy and fast to set-up module would be nice to have...
One of many other applications FORM TOOLS should be used for...

Cheers,
Hannes