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Help Desk Module - Printable Version +- Form Tools (https://forums.formtools.org) +-- Forum: Form Tools (https://forums.formtools.org/forumdisplay.php?fid=1) +--- Forum: Feature Suggestions (https://forums.formtools.org/forumdisplay.php?fid=7) +--- Thread: Help Desk Module (/showthread.php?tid=1070)

Help Desk Module - Hannes - Feb 7th, 2011 Hi Ben, not a very innovative idea but nice to have and probably not to much time consuming to realize(?): FORM TOOLS Help Desk Module: Allowing the clients set up as clients to: - add and track support requests - Add attachments - Reply on existing requests - Close existing requests Allowing the clients set up as supporters to: - Change status of open requests - Answer on existing requests - Add attachments - See if the answers/instructions have been read by the client It should be already possible with all the existing form tools function but an easy and fast to set-up module would be nice to have... One of many other applications FORM TOOLS should be used for... Cheers, Hannes