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500 server error before install script - Printable Version

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500 server error before install script - Lolkje - Jan 13th, 2016

My site has Apache 2.2.31, PHP 5.4.45 and MySQL 5.5.47.

I uploaded and unzipped the basic 2.2.6 FormTools file. I changed the permissions of the template cache files to 777.

When I browser to the formtools URL, I get a 500 internal server error before the installation redirect happens or the installation process starts. I know the URL is correct because non-PHP-dependent addresses work, like being able to see the contents of the themes folder.

The only error in the server log is related to WordPress (which is working fine, so the error isn't fatal). I don't see any new server log errors after trying to go to the formtools URL.

Might I have an obscure .htaccess issue? Does formtools break if you upload first and unzip second, instead of unzipping first and uploading second?

Any help would be appreciated!


RE: 500 server error before install script - Lolkje - Jan 13th, 2016

Solved! I think...

It turns out there was another error log that gave me a useful hint. When unzipping the FormTools download, my server was setting the permissions of the formtools root folder to 775 (Group has write permission). Apache didn't like that. Setting the permission to 755 (removing Group write) let me finally access the redirected installation script.

I hope this helps somebody else.


RE: 500 server error before install script - HundleyEric - Oct 14th, 2021

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