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Form Tools
Client Email does not work - Printable Version

+- Form Tools (https://forums.formtools.org)
+-- Forum: Form Tools (https://forums.formtools.org/forumdisplay.php?fid=1)
+--- Forum: General Discussion (https://forums.formtools.org/forumdisplay.php?fid=5)
+--- Thread: Client Email does not work (/showthread.php?tid=2328)

Client Email does not work - azism - Dec 27th, 2012

My client wanted to get a new password as he forgot his password. When asking for a new password, the Form Tools option for sending him a new password via email did not work. I even tried it for him just to verify what was happening, and using his email of record, he never received anything.

Any ideas why he doesn't get a new password? Or even an email? I know the email address is correct as I correspond with him frequently.

RE: Client Email does not work - alexh - Dec 27th, 2012

Have you confirmed that FormTools has the ability to send out mail with that particular installation? I would start with that, maybe to see if it works with anyone else. Also, has he checked his Spam folder? Just a thought!

(Dec 27th, 2012, 11:36 AM)azism Wrote: My client wanted to get a new password as he forgot his password. When asking for a new password, the Form Tools option for sending him a new password via email did not work. I even tried it for him just to verify what was happening, and using his email of record, he never received anything.

Any ideas why he doesn't get a new password? Or even an email? I know the email address is correct as I correspond with him frequently.



RE: Client Email does not work - azism - Dec 27th, 2012

(Dec 27th, 2012, 3:36 PM)alexh Wrote: Have you confirmed that FormTools has the ability to send out mail with that particular installation? I would start with that, maybe to see if it works with anyone else. Also, has he checked his Spam folder? Just a thought!

Yes, emails go out with no problem. And yes, nothing in the spam folder. He gets the reports of new submissions to the form he is moderating.