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+--- Thread: No redirect, no email (/showthread.php?tid=447)
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No redirect, no email - pat - Jan 20th, 2010
Hi all
After submitting a form there is indeed a correct entry in the database but i won't get to the redirect-page nor an email according to the settings.
The page just stays at process.php
What could be wrong?
Tx for any help,
Pat
RE: No redirect, no email - martin_undefined - Jan 21st, 2010
(Jan 20th, 2010, 7:05 AM)pat Wrote: Hi all
After submitting a form there is indeed a correct entry in the database but i won't get to the redirect-page nor an email according to the settings.
The page just stays at process.php
What could be wrong?
Tx for any help,
Pat
Hi,
Is this a test submission or have you already finalised the form?
RE: No redirect, no email - pat - Jan 24th, 2010
(Jan 21st, 2010, 3:27 PM)martin_undefined Wrote:(Jan 20th, 2010, 7:05 AM)pat Wrote: Hi all
After submitting a form there is indeed a correct entry in the database but i won't get to the redirect-page nor an email according to the settings.
The page just stays at process.php
What could be wrong?
Tx for any help,
Pat
Hi,
Is this a test submission or have you already finalised the form?
I did finalize the form - redirect-page works fine but only if I don't select an email-notification.
So:
- Redirect-page and email-notification on: both is not working
- Redirect-page without email-notification: Redirect-page is working
RE: No redirect, no email - martin_undefined - Jan 25th, 2010
This isn't something I've come across before, but I was wondering if you have been able to successfully send a 'test' email from the form edit screen?
That would at least give an idea if server & email configuration might be a part of this.
Martin
RE: No redirect, no email - pat - Jan 26th, 2010
(Jan 25th, 2010, 4:35 PM)martin_undefined Wrote: This isn't something I've come across before, but I was wondering if you have been able to successfully send a 'test' email from the form edit screen?
That would at least give an idea if server & email configuration might be a part of this.
Martin
I tried to send a test-email but it doesn't work - it just does not arrive. if i choose "display email" instead of "send test email", i get following error-msg: "Error: SyntaxError: Badly formed JSON string"
??
RE: No redirect, no email - Ben - Jan 30th, 2010
Hi Pat,
Hmm.. what version of the script are you running? I fixed something in the most recent build that caused a problem like this, so if you're not completely up to date I'd recommend upgrading (just go to Settings -> Main tab and click "Check for Upgrades").
Also, you might want to post your email content here, just so we can look it over. I don't *think* it could cause the "badly formed JSON string" error, but it may cause the original problem of not sending the email.
- Ben
RE: No redirect, no email - Steve - Feb 26th, 2010
Having the same issue with a 2.0.0 (just downloaded) install. Form will not get past 'process.php' to the redirect page with email enabled.
If I disable the email send on submission there is no issue getting to the redirect page.
RE: No redirect, no email - Steve - Feb 28th, 2010
(Feb 26th, 2010, 9:49 AM)Steve Wrote: Having the same issue with a 2.0.0 (just downloaded) install. Form will not get past 'process.php' to the redirect page with email enabled.
If I disable the email send on submission there is no issue getting to the redirect page.
I should add that the entry is stored in the DB even when the email send is enabled. So, it would seem that the process of:
submit form > write to DB > send email > redirect to finish page
is indeed failing at step 3 (send email) and halting the process.
And FWIW - I'm only sending a text email using the pre-defined "send all entry data".
RE: No redirect, no email - Ben - Mar 7th, 2010
Hi Steve,
This sounds like a problem with your email template content - most likely it contains a syntax error. I plan to add in some error checking on the Edit Email Template to let you know when things are wonky, but until then we have to contend with these errors manually...
Any chance you could post your email template content? (both HTML + text if you're using them).
- Ben
RE: No redirect, no email - Steve - Mar 7th, 2010
Ben -
Thanks for the help. You were spot on. I took a closer look at the template content and found the issue.
Thanks again.