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Form Tools
Invisible text in Email - Entourage mail client - Printable Version

+- Form Tools (https://forums.formtools.org)
+-- Forum: Form Tools (https://forums.formtools.org/forumdisplay.php?fid=1)
+--- Forum: General Discussion (https://forums.formtools.org/forumdisplay.php?fid=5)
+--- Thread: Invisible text in Email - Entourage mail client (/showthread.php?tid=807)

Invisible text in Email - Entourage mail client - Shylock - Aug 13th, 2010

Hi All

Has anybody else had problems with their mail client not displaying the Email text correctly?

The Form Tools system is an amazing piece of work, thank you.

The only problem I have encountered is that my mail client only displays this line:

"Submission made: Aug 13th 10, 3:38 PM"

If I look at the source the rest of the text is there so it must be a rendering issue or something?

The final part of the the email source looks like this:

Code:
--841bac3ce97056f5cee635ac5a353b48
Content-type: text/plain; charset=UTF-8
Thanks for your Repeat prescription request.

Submission made: Aug 13th 10, 3:38 PM
--841bac3ce97056f5cee635ac5a353b48
Content-type: text/html; charset=UTF-8
<p>
  Thanks for your Repeat prescription request.
</p>

<p>
  Submission made: Aug 13th 10, 3:38 PM
</p>

Has it been truncated do you think? I can send the full email source but I didn't really want to publish all that info publicly.

Thanks in advance.
Tim

RE: Invisible text in Email - Entourage mail client - Ben - Aug 14th, 2010

Hi Shylock,

Have you tried checking other email clients? I'm just curious to know if it's Entourage-specific or a problem in other environments.

It doesn't look like it's been truncated - just that the email client is unable to make sense of the multipart content - or that the way the content is constructed and emailed is simply invalid. That's very possible - especially if you're using the default, out-the-box email functionality. Is that the case, or are you using the Swift mailer module?

(If you can, definitely move to the Swift Mailer module - you'll probably find that this problem mysteriously disappears...)

- Ben

RE: Invisible text in Email - Entourage mail client - Shylock - Aug 16th, 2010

Hi Ben

Thank you for the advice.

I have enabled Swift Mailer module and so far all is well.

Tim

RE: Invisible text in Email - Entourage mail client - Ben - Aug 16th, 2010

Excellent! Smile

Let me know if you run into problems.

- Ben