problem: /themes/default/cache folder read and write permissions

[runner8]

So I've uploaded the new tar ball v2.0.4 to my server in binary
extracted it and taken my browser to http://nebulacloud.net/formtools/install/

I got the error message
"Before continuing, you will need to update your /themes/default/cache folder to allow full read and write permissions. Once this is done, this message will disappear and you can install the script. "

I've chmod'd the /cache folder to 777 and have no joy

Apache users look like this:

mx:~# ps -ef | grep apache
dtc 386 22458 0 02:19 ? 00:00:01 /usr/sbin/apache2 -k start
dtc 1738 22458 0 02:34 ? 00:00:01 /usr/sbin/apache2 -k start
dtc 2850 22458 0 08:46 ? 00:00:05 /usr/sbin/apache2 -k start
dtc 2951 22458 0 08:47 ? 00:00:00 /usr/sbin/apache2 -k start
dtc 3453 22458 0 02:52 ? 00:00:01 /usr/sbin/apache2 -k start
dtc 15216 22458 0 05:03 ? 00:00:01 /usr/sbin/apache2 -k start
root 18184 18179 0 11:27 pts/0 00:00:00 grep apache
dtc 22247 22458 0 00:20 ? 00:00:23 /usr/sbin/apache2 -k start
root 22458 1 0 Jan03 ? 00:00:03 /usr/sbin/apache2 -k start
dtc 25168 22458 0 06:53 ? 00:00:03 /usr/sbin/apache2 -k start
dtc 25169 22458 0 06:53 ? 00:00:01 /usr/sbin/apache2 -k start
dtc 25372 22458 0 06:55 ? 00:00:00 /usr/sbin/apache2 -k start

I've chowned the /cache folder to "nobody" and "dtc" (becase "apache" isn't a user on my system I use a control panel- Domain Technologie Control) and still have no joy.

Any help??

cheers
Martin

[Ben]

Hi Martin,

Hmm.. that error message should be pretty unequivocal. Which folder are you chmodding? It should be the default one (not any other theme):
/themes/default/cache

Failing that, you might want to run it by your hosting provider. It's possible that the permissions for the PHP process doesn't have permissions to write to the folder, but I've very rarely encountered that... still, it's my best guess!

- Ben

[bpineles]

Hi, I have the same problem. At first I had trouble changing the permissions - the log would say they were changed but then I would go in and they were set back to the original permissions. Later I tried again and now the permissions are set to full read and write and are not changing back. But I still get the error.

I am very new to this, so I'm wondering what I should even ask my hosting provider. Can you help me?

Hi Martin,

Hmm.. that error message should be pretty unequivocal. Which folder are you chmodding? It should be the default one (not any other theme):
/themes/default/cache

Failing that, you might want to run it by your hosting provider. It's possible that the permissions for the PHP process doesn't have permissions to write to the folder, but I've very rarely encountered that... still, it's my best guess!

- Ben

[Ben]

Hi bpineles,

Sorry you're having trouble!

Yeah, permissions can be a total pain sometimes. You're on a windows server? Sometimes with Windows servers it can *look* like you just changed the permissions on a file/folder, but in fact nothing happened. *sigh* Most of the time, to change permissions on a Window's server you'll need to contact your hosting provider. It's totally ridiculous, but that's the way they work...

Just fire off an email to them asking them to change the permissions on the /themes/default/cache folder to allow for full read-write. That should fix it up.

Good luck!

- Ben

[GiuseppeDeLellis]

I got the same issue using IIS 7.5 on Windows Server 2008 R2 foundation but I solved it assigning write permission to IUSR to the afore mentioned folder.