Sorry, that password does not match.

[sstoney200]

Hi Ben,

I wonder if you can help me?

Yesterday I was trying to log into my formtools accounts at:

http://www.for-rent-nerja.com/formtools/
http://www.for-rent-nerja.com/fr/formtools/
http://www.for-rent-nerja.com/de/formtools/
http://www.for-rent-nerja.com/es/formtools/

and I was presented with the error: No user account ID was found in sessions.

I don't know why this error has occurred because I have been using all the accounts fine for about a year. Anyway, I done a bit of searching on these forums and found that adding $g_session_type = "database"; on the global > config.php file enabled me to log in to all but:

http://www.for-rent-nerja.com/es/formtools/

As soon as I try to log in now I get the error: Sorry, that password does not match.

But this seems crazy since I absolutely know the password is correct PLUS Firefox stores these passwords anyway so I don't even need to enter it and it's been logging in this way for a year so it's really puzzling!

Does this error sound like anything familiar to you because I'm completely lost? The form still works fine and also I tried to send the forgotten password I have access to the email but have not received anything!

Anyway I hope you can help?
Cheers,
Jay
info@for-rent-nerja.com

[FriedGeek]

If you have access to PHPMyAdmin, you can change your password through it by doing this:

Open the PHPMyAdmin application through your control panel.

Click on the database link related to your formtools installation (the one you're having problems with).

On the left nav, you should see a table link - ft_accounts

Click on it and it'll display your admin and client rows. Click on "Edit" (or the pencil/paper icon) on the admin row. You should see a display page of all fields associated with the administrator's account.

Now before you do anything to this database, repeat the same steps so you can access the database to one of your formtools installations that you can access and know the password to.

Look for the password field. You won't see the password itself but you'll see the encrypted string instead. It'll look something like vs8d7a87aduytrdjsjs.....

Copy that string into the password field of the installation you're having problems with. Save your changes. Try logging in using the same password from the installation that does work.

Hopefully, this will work for you.

[sstoney200]

If you have access to PHPMyAdmin, you can change your password through it by doing this:

Open the PHPMyAdmin application through your control panel.

Click on the database link related to your formtools installation (the one you're having problems with).

On the left nav, you should see a table link - ft_accounts

Click on it and it'll display your admin and client rows. Click on "Edit" (or the pencil/paper icon) on the admin row. You should see a display page of all fields associated with the administrator's account.

Now before you do anything to this database, repeat the same steps so you can access the database to one of your formtools installations that you can access and know the password to.

Look for the password field. You won't see the password itself but you'll see the encrypted string instead. It'll look something like vs8d7a87aduytrdjsjs.....

Copy that string into the password field of the installation you're having problems with. Save your changes. Try logging in using the same password from the installation that does work.

Hopefully, this will work for you.

Legend!! Thanks mate that worked a treat! :-)

Any reasonable explanation as to why this happened though?

Thanks again! ;-)

[FriedGeek]

It could be a number of things: Hosting service MySQL update, hacker, someone used your machine and discovered your FT websites (by storing your passwords in your browser, you're making it easy for any users of your machine to access your stuff), a server virus, a corrupted database (always keep your databases backed up), and a few other reasons... If in doubt over any of these reasons, do like millions of other internet posters do and blame it on Bush or Obama ;-)

[sstoney200]

It could be a number of things: Hosting service MySQL update, hacker, someone used your machine and discovered your FT websites (by storing your passwords in your browser, you're making it easy for any users of your machine to access your stuff), a server virus, a corrupted database (always keep your databases backed up), and a few other reasons... If in doubt over any of these reasons, do like millions of other internet posters do and blame it on Bush or Obama ;-)

haha well cheers for your help!