Can't send test email

[frostyintrepid]

Hi Ben,

While clicking the test email button, I encounter the following error:

Couldn't load page: http://registrations.ssamonthlyshoot.com...mission_id=

How can it be fixed?

[frostyintrepid]

Allright, think I found the root of the whole problem.

Under the email recipients tab, only main is working properly. Any email address keyed in under the cc and bcc will result in mail not being sent.

Anyone else experiencing the same problem?

Ben, hope you can assist me on this matter. Thanks!

[Ben]

Hey Frosty,

I just tested this out and it actually works fine for me, so it's probably just something with your mail installation. Are you using the default mail functionality or have you configured the Swift Mailer module?

If you haven't done the latter, I'd definitely look into it. It's a far more reliable (and faster) way to send emails. You could try contacting your host to see if they have an SMTP server available.

Here's info on the module:
http://modules.formtools.org/swift_mailer/

Good luck!

- Ben

[frostyintrepid]

Hi Ben

Yes, I am already using the swift mailer module.

On a side note, forms duplicated using the form backup module seems to have another problem.

After keying in the Undeliverable Email Recipient textbox and clicking the update button. It refreshes the page showing the textbox blank.

Hey Frosty,

I just tested this out and it actually works fine for me, so it's probably just something with your mail installation. Are you using the default mail functionality or have you configured the Swift Mailer module?

If you haven't done the latter, I'd definitely look into it. It's a far more reliable (and faster) way to send emails. You could try contacting your host to see if they have an SMTP server available.

Here's info on the module:
http://modules.formtools.org/swift_mailer/

Good luck!

- Ben

[Ben]

Hey Frosty,

Thanks for hanging in there.

First: the form backup module has a problem in which the table format and data are copied over just fine, but the submission_id column isn't created as a primary key, auto-increment column. This prevents it being usable unless you manually fix that. I just logged this bug, and I'll try to fix that today... just so little time!
http://bugs.formtools.org/index.php?cmd=view&id=208

Second: emails.... urgh! They really are the bane of my existence.

How much testing have you done to confirm this is the problem? Try different email addresses for the bcc and cc's preferably on different mail hosts (free ones like gmail, hotmail and yahoo are a good idea to try). If they're configured to auto-redirect those emails to a single account you may find that the email client is smart enough not to display all of them. Also, try juggling the order of the bcc, cc and main email addresses and see what emails you receive.

You may well be right that this is an issue on your server, but I want to eliminate this sort of cause first.

- Ben

[Ben]

Update: I just release an update for the Form Backup module that fixes this problem. Tables are now created with the auto-increment & Primary Key. They're also forced to be InnoDB & UTF-8 which was getting lost on some systems. Just click on the "Check for Updates" button on your Settings -> main tab to upgrade.

Let me know if you other problems with the module.

- Ben

[xnau]

Hi, I just ran into this problem: when I try to send or display a test email, I get the "Couldn't load page:" alert.

What I found out was this: if there is a smarty syntax error in your email template, you will get this error.


Hope I saved you some trouble…

[Ben]

Thanks, xnau. This is DEFINITELY something I need to fix.

Thanks for posting the bug report - I'll try and include it in 2.0.1.

Ben