Clients Losing Permission to Forms

Prig · (This post was last modified: Feb 5th, 2011, 11:35 PM by Ben.)

Hey Ben,

I've been experiencing this issue for a few months now but been paying closer attention to it lately. It seems that every few days or so clients can't access their data via the views created.

The client is listed as having access to the form itself, but when I check each view created, they are removed. It happens with every single form that is stored in the database.

Any ideas what could be causing this? Thanks.

***Ben*** · Sep 9th, 2010, 6:28 PM

Heya,

I would *love* to look at this problem on your system. This has been reported by a few people, but I've never yet seen it. Any chance I could get temporary FTP access (so I can debug the problem directly) and your Form Tools login info? If so, email me at ben.keen@gmail.com

One caveat: I'm utterly, utterly swamped right now so I wouldn't be able to look at it until tomorrow night or more likely Saturday.

Thanks!!

- Ben

vizzaroo · Sep 10th, 2010, 3:01 AM

I'm experiencing the same problem, this problem only occurs when I create a new 'Client' and add that client to the respective form. Once the new client is added all clients are removed from views currently setup but still have access to the form.

Prig · Sep 10th, 2010, 4:50 AM

(Sep 9th, 2010, 6:28 PM)Ben Wrote: Heya,

I would *love* to look at this problem on your system. This has been reported by a few people, but I've never yet seen it. Any chance I could get temporary FTP access (so I can debug the problem directly) and your Form Tools login info? If so, email me at ben.keen@gmail.com

One caveat: I'm utterly, utterly swamped right now so I wouldn't be able to look at it until tomorrow night or more likely Saturday.

Thanks!!

- Ben

Yeah, no rush. I'll be sending you an email in the next 10-15 minutes.

***Ben*** · Sep 11th, 2010, 9:23 PM

Hi Prig, et al.

Thanks EVER so much for allowing me access to your system for this. I located a problem and just released a fix for it in tonight's 2.0.3 build. I think this should solve it (unless there's a second problem, which is always possible!)

2.0.3 is pretty stable now. I'm going to wait a few more days, but I'll be making it the standard release pretty soon.

All the best -

Ben

Prig · Sep 13th, 2010, 5:07 AM

Thanks Ben! I just installed the beta and reassigned permissions to everyone that lost access. I'll let ya know if I have any reoccurring issues. Thanks!

***Ben*** · Sep 15th, 2010, 5:47 PM

Thanks! And again, sorry for the problems.

- Ben

vizzaroo · Sep 27th, 2010, 7:46 AM

(Sep 13th, 2010, 5:07 AM)Prig Wrote: Thanks Ben! I just installed the beta and reassigned permissions to everyone that lost access. I'll let ya know if I have any reoccurring issues. Thanks!

Thanks Ben & ditto

Prig · Oct 6th, 2010, 12:54 PM

Ben,

I just logged in today and seems like all my clients lost their permission again. They all seem to be added to the form, but they lose permissions over time when assigned to various views.

***Ben*** · Oct 6th, 2010, 8:09 PM

Drat.... this surprises me! I *AM* sorry you're still having problems.

Okay, next step is to install this module:
http://modules.formtools.org/database_integrity/

Would you mind running that module to see if it detects any database errors on your system? I'm wondering if maybe something got corrupted during one of the upgrades.

- Ben

FORUMS