Mar 29th, 2009, 7:22 AM
(Mar 19th, 2009, 3:19 PM)Ben Wrote: Hey!
Welcome to the forums!
Quote:1. I created 3 email templates - two going to Admin (Client) and one going to the User.
I did not want the first of the two Admin email templates, so I tried to delete it - it wouldn't delete with the "DELETE" button. I did "Disable" the template first, but still no joy.
Weird... did you see a popup saying "are you sure you want to delete this email template?"? If not, check your browser's javascript settings. Form Tools requires JS to be enabled at all times. What browser are you using, by the way?
For your second problem, I guess I'm a bit confused - it sounds like you puzzled it all through by creating two email templates (that's the right approach, by the way!) but just can't delete the email template. Let me know about the one above and we'll go from there!
- Ben
Hello, and thank you for the response.
To answer your question, no, there was no popup when I tried to click on the "Delete" button. Nothing happened. Java is running and enabled. I use IE6. HOWEVER, that said, I also have a stand-alone of FireFox, and when I opened that and duplicated my above efforts, I didn't have the problem - I got the "are you sure you want to delete this email template?", and was able to delete the one I wanted. So, apparently this is an issue only in the older IE6 brower.
I guess I should rename the title of this thread to: "Can't delete Email Template... in IE6". :-)
Thanks for the help in puzzling that one out. I didn't think of it being a silly browser problem. :-0
For Q#2, am still having that problem.