Hi jmac,
Sorry you're having trouble.
This can happen in a few rare situations. If, for example, your form has some sort of password protection, Form Tools won't be able to load it into memory to parse and extract the form field data.
In the error message, does it give you the option of uploading a copy of the form? If not, we'll have to get around it with a hack.
Make a blank HTML page and just copy and paste the entire <form> ... </form> markup into that page. Don't worry about styles - it doesn't matter. Upload that file somewhere on your server (anywhere that is publicly available and not password protected). Call it something like hack.html.
When you load that page in your browser, there shouldn't be any JS errors - again, that can prevent the add form process working.
Finally, go back to the start of the Add Form process and change the form URL (temporarily) to point to hack.html. Then repeat the Add Form steps - but *don't* re-doing the Test Submission step - just click through. Form Tools already has all that info nice and set up; no point re-doing it!
If all goes well, you can just change the URL back to the correct URL when you've finished setting up the form and then delete the hack.html file. If it's a multi-page form, you can do something similar - only with every page.
Let me know how it goes!
- Ben
Sorry you're having trouble.
This can happen in a few rare situations. If, for example, your form has some sort of password protection, Form Tools won't be able to load it into memory to parse and extract the form field data.
In the error message, does it give you the option of uploading a copy of the form? If not, we'll have to get around it with a hack.
Make a blank HTML page and just copy and paste the entire <form> ... </form> markup into that page. Don't worry about styles - it doesn't matter. Upload that file somewhere on your server (anywhere that is publicly available and not password protected). Call it something like hack.html.
When you load that page in your browser, there shouldn't be any JS errors - again, that can prevent the add form process working.
Finally, go back to the start of the Add Form process and change the form URL (temporarily) to point to hack.html. Then repeat the Add Form steps - but *don't* re-doing the Test Submission step - just click through. Form Tools already has all that info nice and set up; no point re-doing it!
If all goes well, you can just change the URL back to the correct URL when you've finished setting up the form and then delete the hack.html file. If it's a multi-page form, you can do something similar - only with every page.
Let me know how it goes!
- Ben