Mar 8th, 2012, 6:39 PM
Problem solved. michatmaster7 you were right thinking it could be just one single character causing the trouble. However I would not have guessed where that one character might be until spending way too much time on sleuthing and troubleshooting.
Noting that things seemed to work fine when the email notifications were disabled and that email notifications are working smoothly on other forms in the system, I focused on those email notifications. That is where it seems the trouble was coming from.
In one of the email configurations I found that I had defined the "Name" for a custom recipient as "Company Name, Inc.". I believe it is the comma in that name which was causing this trouble. After trying a number of other things that didn't help at all I finally tried removing the comma in that name making it "Company Name Inc.". From that point on everything has worked perfectly.
I believe using a comma in the Name field when defining a custom recipient causes some sort of problem. Like the system sees it as a separator between multiple entries or something. I don't understand it except to say that once that comma was removed everything started moving smoothly. I hope this might help others.
Noting that things seemed to work fine when the email notifications were disabled and that email notifications are working smoothly on other forms in the system, I focused on those email notifications. That is where it seems the trouble was coming from.
In one of the email configurations I found that I had defined the "Name" for a custom recipient as "Company Name, Inc.". I believe it is the comma in that name which was causing this trouble. After trying a number of other things that didn't help at all I finally tried removing the comma in that name making it "Company Name Inc.". From that point on everything has worked perfectly.
I believe using a comma in the Name field when defining a custom recipient causes some sort of problem. Like the system sees it as a separator between multiple entries or something. I don't understand it except to say that once that comma was removed everything started moving smoothly. I hope this might help others.