Swift Mailer Module & Gmail SMTP

[michatmaster7]

After several weeks and COUNTLESS hours of troubleshooting and tickets back and forth with the web host about this, there was finally a resolution. Here si what the webhost finally said:

"I had a member of our Security team help me diagnose this issue, and Jonathan was able to pin this down as being an SMTP block on our shared server."

"To provide some insight, we block outbound SMTP connections because many malicious scripts that compromise accounts use SMTP outbound for SPAM. This is a common practice in our shared server due to the number of domains or users. This may not be the case on your Dedi due to configuration differences. We employ very script settings on Shared servers to ensure that our clients are secure from all sorts of attacks and spam."

So, even thought the technical support team said the ports were open and things "should" work (they blamed the FormTools script, of course), the Security Team had blocks in place preventing external SMTP protocols from working, because it was a shared server. The tech support team apparently did not understand this.

They were happy to disable the blocks on individual cPanel user accounts by request and external FMTP using gmail's configuration settings are working as intended. Thought I would post this update for anyone checking out this thread.