Email not being sent on submit. Test is fine.

[jak]

Hi all!

My test is being sent and showing up just as it should but the email that is to be sent upon submission does not come through. ???

I think it has to do with the fact that in the recipient drop down, the email field is Email (display name) and the field name is actually email (case-sensitive?). It is only giving me the option of the display name. I'm afraid that it is seeing the field as non-existent. Not sure. No expert. Guess that's why I'm here.

I am sorry if this has been covered. Couldn't find anything. If someone could please give me a hand I would really appreciate it. My deadline has been missed due to this quirk and I'm getting rather frustrated.

Thank you so much in advance.

[Hannes]

Hey Jak,

if you want to send an email to any email address that was included in the form, you first need to configure the form email fields
(the Link can be found in the tab "Recipient(s)").
The dropdown is always showing the "display name" which does not have to be equal to the field or database name.

Please make sure the email configuration for the form is set to
Status [x] Enabled
Event Trigger [x] On form submission
Advanced settings »
When sent [x] For any form submission
Include option to send this email from Edit Submission page [x] No

Are you using the same recipient adress in the test as well as in the test submission?

Cheers,
Hannes

[jak]

Thanks for your response, Hannes. Much appreciated.

Please make sure the email configuration for the form is set to

Status [x] Enabled
Event Trigger [x] On form submission
Advanced settings »
When sent [x] For any form submission
Include option to send this email from Edit Submission page [x] No

My settings are identical to what you have listed here (thanks for taking the time).

No I am using my own email address to test the submission but using

[Form email field]: email

for the actual recipient because ultimately it must respond to the registrant by utilizing the data in that field. Am I making sense?

Thanks again.

[Hannes]

No I am using my own email address to test the submission but using

[Form email field]: email

for the actual recipient because ultimately it must respond to the registrant by utilizing the data in that field. Am I making sense?

Yes it makes sence.
I just wanted to make sure that the problem is not on the side of the email server or on the side of the recipient.
And you do not receive a mailer daemon error message on the email adress set up as sender?

Strange...

[jak]

Strange indeed.

Can this be done by using the Swift mailer module instead? Have a client crawling up my nether regions for this feature. I need to find an alternative.

Thanks, Hannes.

[Hannes]

Can this be done by using the Swift mailer module instead?

Sure. I thought this thread is all about using the swift mailer module... This is what I am using for the emails...

Cheers,
Hannes