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Why does the install keep losing the admin password???

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Why does the install keep losing the admin password???
Ben Offline
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#8
Apr 7th, 2011, 4:58 PM
Ah, sorry Colbert - stupidly, it didn't dawn on me you were trying to track down emails that had already (possibly) been sent. Could you maybe ask your host to find out if there are logs that are created that keep track of outgoing emails? This is very possible.

[btw, the forms are down now on the FT installations that are having problems, I assume? No point compounding the issue.]

And TWO installations on two different servers started going wrong...??? Very strange.

Quote:Does formtoos perhaps have problems with passwords of certain lengths (I use the same username and password on my account and my wife's but not on that customer's account) or perhaps with certain characters?

No - they can be of any length and contain any characters. There's some functionality added into 2.0.4 that force your clients to enter certain characters & make it of a certain length, but it's off by default.

Quote:Also, is the username perhaps "case sensitive" as in "Colbert" not being the same as "colbert"?

The username is not case-sensitive, but the password is.

If you'd like (and if it's possible), feel free to email me with the FTP & database info for one of the broken sites. I could take a look at it and see if there's anything out of the ordinary going on. I won't be able to see what the existing account passwords are (they're encrypted), but I'd be surprised if I couldn't reset it!

ben.keen@gmail.com.

- Ben
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RE: Why does the install keep losing the admin password??? - by Ben - Apr 7th, 2011, 4:58 PM

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