Form Builder Install Problem - Incorrect table name

karks88 · Mar 29th, 2012, 10:30 AM

I just bought a license for the Form Builder module and am running into an issue trying to install it. Here is the error I receive:

Quote:There was a problem creating the tables/data for this module. Please report the following error in the forums: Incorrect table name 'name withheld for security'

I of course removed the actual name of the table for security reasons. When I originally installed Form Tools, I used a custom database prefix. I imagine that has something to do with the problem?

***Ben*** · Apr 1st, 2012, 7:47 PM

Hi Karks88,

I'm so sorry to hear you had a problem with the script.

Quote:I used a custom database prefix. I imagine that has something to do with the problem?

Possibly... I'll check this out and get back to you.

- Ben

***Ben*** · Apr 1st, 2012, 7:58 PM

Hi Karks,

I'm afraid I wasn't able to try any errors when using a custom database prefix, so it doesn't look like that's the cause.

Maybe try a completely clean install. Uninstall the module through the interface, then delete the /modules/form_builder module on your site. Re-download the zipfile from the site, re-upload it and try going the install process again. If you still run into trouble, I don't suppose it would be possible to get access to your installation so I could try installing it myself? If so, send me an email at ben.keen@gmail.com.

Thanks -

Ben

karks88 · Apr 2nd, 2012, 10:59 AM

(Apr 1st, 2012, 7:58 PM)Ben Wrote: Hi Karks,

I'm afraid I wasn't able to try any errors when using a custom database prefix, so it doesn't look like that's the cause.

Maybe try a completely clean install. Uninstall the module through the interface, then delete the /modules/form_builder module on your site. Re-download the zipfile from the site, re-upload it and try going the install process again. If you still run into trouble, I don't suppose it would be possible to get access to your installation so I could try installing it myself? If so, send me an email at ben.keen@gmail.com.

Thanks -

Ben

Thanks for your reply, Ben. I did give the clean install a shot but the same error came up. I will email you the server info.

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