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Can't Access Form Tools
#1
I installed Form Tools 8/15/12 because I need it for a client's website. I was able to get it setup and running. I put a simple email submission form on her website and I haven't need form tools since.
Now I need to create another form for a client and I cannot access the login screen. From all of my notes I made, it appears I should go to http://hounderbounder.com/formtools/ to access my account. But today when I try to access it I get this error:

Uh-oh.
Either the theme cache folder doesn't have write-permissions, or your $g_root_dir value is invalid. Please update the /home/content/j/e/s/jessgrady/html/formtools/themes/default/cache to have full read-write permissions (777 on unix).

I tried to make sure the permissions on the "Cache" folder and the "index.html" file inside the cache folder were set to 777, but this did not resolve the problem. I host my websites with GoDaddy and a month ago they upgraded my hosting package and moved my websites to a new server which changed my IP address. Most of my websites moved without problem, but I'm wondering if this problem could be related to that move. And if so, how do I fix it? If it's not related to that move, then how do I get into Form Tools?

Jessica Grady
Graphic Designer
Hounder Bounder Graphics
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#2
I am wondering if it's because when you moved, the actual path to formtools changed.

Go to your formtools folder then /global/ then check your config.php file. Make sure the following lines are accurate:

// main program paths - no trailing slashes!
$g_root_url = "http://www.YourDomain.com/forms";
$g_root_dir = "/home/path/to/formtools";

PM me if you need help.

-Alex

(Mar 25th, 2013, 3:54 PM)HounderBounder Wrote: I installed Form Tools 8/15/12 because I need it for a client's website. I was able to get it setup and running. I put a simple email submission form on her website and I haven't need form tools since.
Now I need to create another form for a client and I cannot access the login screen. From all of my notes I made, it appears I should go to http://hounderbounder.com/formtools/ to access my account. But today when I try to access it I get this error:

Uh-oh.
Either the theme cache folder doesn't have write-permissions, or your $g_root_dir value is invalid. Please update the /home/content/j/e/s/jessgrady/html/formtools/themes/default/cache to have full read-write permissions (777 on unix).

I tried to make sure the permissions on the "Cache" folder and the "index.html" file inside the cache folder were set to 777, but this did not resolve the problem. I host my websites with GoDaddy and a month ago they upgraded my hosting package and moved my websites to a new server which changed my IP address. Most of my websites moved without problem, but I'm wondering if this problem could be related to that move. And if so, how do I fix it? If it's not related to that move, then how do I get into Form Tools?

Jessica Grady
Graphic Designer
Hounder Bounder Graphics

Reply
#3
I checked the lines in the config.php file and they are correct. I called GoDaddy to ask if they thought moving my server could have messed it up. They recommended that I change permissions on the whole /formtools/ folder to 777 which I am doing now. Not sure how long that's going to take, apparently awhile. I'm hoping that takes care of the problem, but no luck yet.

Jessica
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#4
Well hopefully you won't have to keep everything set at 777. It will be interesting to see if that makes it work though.
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#5
Changing everything to 777 didn't work. I still get the same error message. Any more ideas? I'm guessing I'm going to delete the folder and start over installing this. But if I do that I would like to get the data from the 1 form I had setup. Can you at least tell me how to find the data collected from my client's form?

Jessica
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#6
I would first create a phpinfo file and confirm the path it displays is exactly as it is in your config.php file in your formtools installation.

To do so, create a php file in that directory with the following code (only that) and run it. It will give you lots of info, including the path.

<?php phpinfo(); ?>

(Mar 26th, 2013, 9:08 AM)HounderBounder Wrote: Changing everything to 777 didn't work. I still get the same error message. Any more ideas? I'm guessing I'm going to delete the folder and start over installing this. But if I do that I would like to get the data from the 1 form I had setup. Can you at least tell me how to find the data collected from my client's form?

Jessica

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