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Form Tools
Forget Password not working? - Printable Version

+- Form Tools (https://forums.formtools.org)
+-- Forum: Form Tools (https://forums.formtools.org/forumdisplay.php?fid=1)
+--- Forum: General Discussion (https://forums.formtools.org/forumdisplay.php?fid=5)
+--- Thread: Forget Password not working? (/showthread.php?tid=1334)

Forget Password not working? - bwaye - May 30th, 2011

One of my installations is not email Forgotten Passwords. Can seem to find any threads. Any Suggestions as I am currently digging into the forgot_password.php

RE: Forget Password not working? - Ben - May 31st, 2011

Hi Bwaye,

Yeah, this can happen if the Swift Mailer wasn't configured properly, or if the default PHP mail() script on your server isn't working.

Worst-case scenario, check this tutorial out. It explains how to reset it:
http://docs.formtools.org/tutorials/resetting_admin_password/

- Ben



RE: Forget Password not working? - bwaye - Jun 27th, 2011

(May 31st, 2011, 7:07 AM)Ben Wrote: Hi Bwaye,

Yeah, this can happen if the Swift Mailer wasn't configured properly, or if the default PHP mail() script on your server isn't working.

Worst-case scenario, check this tutorial out. It explains how to reset it:
http://docs.formtools.org/tutorials/resetting_admin_password/

- Ben

I assume the mailer works because I have never had an issue with the emails from the forms. My issue is when a client tries to retrieve their password. The email never arrive with the password. This is true for the admin account also.

If it is the Swift Mailer what is the next step.

thanks in advance.

RE: Forget Password not working? - Ben - Jul 8th, 2011

Hi Bwaye,

Sorry for the wait - I'm just playing catch-up in the forums right now!

Could you try temporarily disabling the Swift Mailer and then do the password reset again? (maybe create a temporary dud Client account for testing).

Very good to know the regular submission emails are being sent & that it's isolated to the forgot password functionality. A number of people have complained about these emails not getting sent, so there's clearly something wonky going on.

- Ben

RE: Forget Password not working? - bwaye - Jul 23rd, 2011

(Jul 8th, 2011, 3:30 PM)Ben Wrote: Hi Bwaye,

Sorry for the wait - I'm just playing catch-up in the forums right now!

Could you try temporarily disabling the Swift Mailer and then do the password reset again? (maybe create a temporary dud Client account for testing).

Very good to know the regular submission emails are being sent & that it's isolated to the forgot password functionality. A number of people have complained about these emails not getting sent, so there's clearly something wonky going on.

- Ben

Like you I seemed to be slammed. I will try and dig deeper into this issue.

RE: Forget Password not working? - bwaye - Aug 31st, 2011

VERSION 2.1 seems to have solved this nagging problem - GREAT WORK

RE: Forget Password not working? - Ben - Aug 31st, 2011

*phew* I saw this thread be re-opened and I dreaded opening it. Wink

- Ben