edit_submission.php Error 500

[Hannes]

When I click on view/edit of submisions as a client i get internal https server error 500.
File URL is for example /clients/forms/edit_submission.php?form_id=1&view_id=1&submission_id=543
Using admin account I can view and edit submissions without a problem.

Any ideas?

br, Hannes

[Ben]

Hi Hannes,

Wow, that's a serious problem!

A couple of questions:
1. Did it just start doing this, or has it done this since the script has been installed?
2. Does it occur for all client accounts?

At this junction, I'm really not sure what could be the cause. But you might want to try deleting the content of the /themes/default/cache/ folder (or whatever theme that client is using - e.g. /themes/classicgrey/cache). It's possible that the server choked at some point, then Smarty (the engine that renders the Form Tools pages) cached the error page. Unlikely, but worth a shot - this in an unusual problem.

- Ben

[Mservices]

Hi Hannes,

Wow, that's a serious problem!

A couple of questions:
1. Did it just start doing this, or has it done this since the script has been installed?
2. Does it occur for all client accounts?

At this junction, I'm really not sure what could be the cause. But you might want to try deleting the content of the /themes/default/cache/ folder (or whatever theme that client is using - e.g. /themes/classicgrey/cache). It's possible that the server choked at some point, then Smarty (the engine that renders the Form Tools pages) cached the error page. Unlikely, but worth a shot - this in an unusual problem.

- Ben

Having a similar problem, but in my case neither administrator or client can edit any submissions.... just happened out of the blue..... everything seems to worlk fine. just get an empty page when i click edit submission....

[mwdcmatt]

When I click on view/edit of submisions as a client i get internal https server error 500.
File URL is for example /clients/forms/edit_submission.php?form_id=1&view_id=1&submission_id=543
Using admin account I can view and edit submissions without a problem.

Any ideas?

br, Hannes

Did you ever find a solution to this issue? If so could you please share?

Thanks

[maluxs]

When I click on view/edit of submisions as a client i get internal https server error 500.
File URL is for example /clients/forms/edit_submission.php?form_id=1&view_id=1&submission_id=543
Using admin account I can view and edit submissions without a problem.

Any ideas?

br, Hannes

Did you ever find a solution to this issue? If so could you please share?

Thanks

Hi I have this problemnañ. Do you resolved? Can you help me?