No redirect, no email

[pat]

Hi all

After submitting a form there is indeed a correct entry in the database but i won't get to the redirect-page nor an email according to the settings.

The page just stays at process.php

What could be wrong?

Tx for any help,
Pat

[martin_undefined]

Hi all

After submitting a form there is indeed a correct entry in the database but i won't get to the redirect-page nor an email according to the settings.

The page just stays at process.php

What could be wrong?

Tx for any help,
Pat

Hi,

Is this a test submission or have you already finalised the form?

[pat]

Hi all

After submitting a form there is indeed a correct entry in the database but i won't get to the redirect-page nor an email according to the settings.

The page just stays at process.php

What could be wrong?

Tx for any help,
Pat

Hi,

Is this a test submission or have you already finalised the form?

I did finalize the form - redirect-page works fine but only if I don't select an email-notification.

So:
- Redirect-page and email-notification on: both is not working
- Redirect-page without email-notification: Redirect-page is working

[martin_undefined]

This isn't something I've come across before, but I was wondering if you have been able to successfully send a 'test' email from the form edit screen?

That would at least give an idea if server & email configuration might be a part of this.

Martin

[pat]

This isn't something I've come across before, but I was wondering if you have been able to successfully send a 'test' email from the form edit screen?

That would at least give an idea if server & email configuration might be a part of this.

Martin

I tried to send a test-email but it doesn't work - it just does not arrive. if i choose "display email" instead of "send test email", i get following error-msg: "Error: SyntaxError: Badly formed JSON string"

??

[Ben]

Hi Pat,

Hmm.. what version of the script are you running? I fixed something in the most recent build that caused a problem like this, so if you're not completely up to date I'd recommend upgrading (just go to Settings -> Main tab and click "Check for Upgrades").

Also, you might want to post your email content here, just so we can look it over. I don't *think* it could cause the "badly formed JSON string" error, but it may cause the original problem of not sending the email.

- Ben

[Steve]

Having the same issue with a 2.0.0 (just downloaded) install. Form will not get past 'process.php' to the redirect page with email enabled.

If I disable the email send on submission there is no issue getting to the redirect page.

[Steve]

Having the same issue with a 2.0.0 (just downloaded) install. Form will not get past 'process.php' to the redirect page with email enabled.

If I disable the email send on submission there is no issue getting to the redirect page.

I should add that the entry is stored in the DB even when the email send is enabled. So, it would seem that the process of:

submit form > write to DB > send email > redirect to finish page

is indeed failing at step 3 (send email) and halting the process.

And FWIW - I'm only sending a text email using the pre-defined "send all entry data".

[Ben]

Hi Steve,

This sounds like a problem with your email template content - most likely it contains a syntax error. I plan to add in some error checking on the Edit Email Template to let you know when things are wonky, but until then we have to contend with these errors manually...

Any chance you could post your email template content? (both HTML + text if you're using them).

- Ben

[Steve]

Ben -

Thanks for the help. You were spot on. I took a closer look at the template content and found the issue.

Thanks again.