Settings Page for Modules Dont Load

[netraider]

On Modules page I installed the modules for Export Manager, Pages and Swift Mailer and they installed ok except that I cannot get to any settings when I click on the "Select" link it loads a blank page. This happens for all three. I uninstalled all three and reinstalled them to no effect. Any Ideas of what I did wrong? Thanks

[Ben]

Hi netraider,

Hmm... interesting one. I remember that this was a bug a long, long while back... just wish I could remember the details...!

Does your server have any error logs? If you're getting a blank page, chances are an error is being thrown and logged somewhere. I'd maybe start with that.

Let me know how it goes -

Ben

[netraider]

Thanks Ben for getting back to me. WOW my error Logs are a Friggin Mess. Here is a piece though. Looks like not everyting got installed or something?

Nov 10 22:52:56 10.2.150.162: 44981:[error] [client 24.234.***.***] PHP Fatal error: Call to undefined function: exp_get_export_groups() in /home/cluster1/data/c/n/a5497**/www/formtools/modules/export_manager/index.php on line 14, referer: http://www.****.com/formtools/admin/modules/

Nov 10 22:59:53 10.2.150.72: 44981:[error] [client 24.234.***.***] PHP Fatal error: Call to undefined function: exp_get_export_groups() in /home/cluster1/data/c/n/a5497**/www/formtools/modules/export_manager/index.php on line 14, referer: http://www.****.com/formtools/admin/modules/

Nov 10 23:00:04 10.2.150.72: 44981:[error] [client 24.234.***.***] PHP Fatal error: Call to undefined function: exp_get_export_groups() in /home/cluster1/data/c/n/a5497**/www/formtools/modules/export_manager/index.php on line 14

Nov 10 23:11:17 10.2.150.163: 44981:[error] [client 24.234.***.***] File does not exist: /home/cluster1/data/c/n/a5497**/www/formtools/global/scripts/builder.js, referer: http://www.****.com/formtools/admin/themes/index.php


netraider

Hi netraider,

Hmm... interesting one. I remember that this was a bug a long, long while back... just wish I could remember the details...!

Does your server have any error logs? If you're getting a blank page, chances are an error is being thrown and logged somewhere. I'd maybe start with that.

Let me know how it goes -

Ben

[Ben]

Heya,

Yeah - error logs are usually full of stuff.

This is nice and clear, though: it simply can't find the folder to call the function. And since it doesn't work for you for any module, that suggests the $g_root_dir path in your /global/config.php file is wrong.

Take a look at it - does it look right? Have your hosting provider moved you to a new server or anything?

What I often do to find out the value is upload a file with this in it:

PHP Code:

<?php print_r($_SERVER); ?>

That outputs the contents of the $_SERVER global - a few of the settings will include some server paths. You can use that to compare with what you have in the $g_root_dir value.

Let me know how it goes!

- Ben

[netraider]

Well that file shot back this:
[DOCUMENT_ROOT] => /home/cluster1/data/c/n/a549773/www

my config.php file looks like this:
$g_root_dir = "/home/cluster1/data/c/n/a549773/www/formtools"


I am not shure if that is considered to be the same thing,
and I have not had any server changes lately.

I should also note here that when I installed the Export Module the Print Icon and export to excel Icon do show up on the view sumissions page for the forms but the others which I would like to turn on like export to CSV do not.

netraider

Heya,

Yeah - error logs are usually full of stuff.

This is nice and clear, though: it simply can't find the folder to call the function. And since it doesn't work for you for any module, that suggests the $g_root_dir path in your /global/config.php file is wrong.

Take a look at it - does it look right? Have your hosting provider moved you to a new server or anything?

What I often do to find out the value is upload a file with this in it:

PHP Code:

<?php print_r($_SERVER); ?>

That outputs the contents of the $_SERVER global - a few of the settings will include some server paths. You can use that to compare with what you have in the $g_root_dir value.

Let me know how it goes!

- Ben

[Ben]

Hi netraider,

Hmph... I just don't know. If you like, email me at ben.keen@gmail.com with your Form Tools login info & FTP info and I'll debug it directly on your server.

From what you posted, looks fine to me.

- Ben

[netraider]

ok if you have time to look at it that would be great.

Thanks
netraider

Hi netraider,

Hmph... I just don't know. If you like, email me at ben.keen@gmail.com with your Form Tools login info & FTP info and I'll debug it directly on your server.

From what you posted, looks fine to me.

- Ben

[binkmedia]

I have this same problem and I would like to know how it was resolved. I have searched back and forth in this forum to resolve this issue myself and unfortunately since my forms are live on my client' site I have a bit of urgency to resolve this issue.

I would greatly appreciate it if someone can guide me into fixing this issue. I am having problems with receiving emails and the swift mailer might resolve that issue but I am also having blank pages on all module setting pages.

Eli